Process Mapping Workshops

Clarity, accountability, and efficiency by visually defining roles and workflows

Swimlane Process Mapping service provides a clear, visual representation that brings together people, processes, and software.

This provides a shared truth for your team on each step from initial lead enquire through to final project sign off - correct order, assigned responsibility, stage gates, decision points and agreed protocol.

It will facilitate efficiency, transparency and growth by making it possible to identify bottlenecks, streamline activities, and unlock new opportunities for improvement, especially across multi disciplinary teams

Why Do Process Mapping?

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If you don’t know HOW your people deliver the work you can be left wide open.
Yes the work gets done, but it can only be done based on the knowledge locked in your people’s heads. So if a key person leaves, or is on leave, there is a huge risk to the business losing huge productivity and waste.
If there is no “standard base” to build on, there is no way to build, test and implement improvements. If it is done differently each time, there is no accountability or way to communicate and deploy best practice
Team members can sink a lot of time re-working the wheel ever time, and this is very expensive. Slowing down to define and map out the process means a standardised approach can be taken where possible, enabling a more efficient delivery of your core business
Inconsistent Delivery results in disappointed clients
The quality, sequence and experience for your client will not be repeatable, up to standard or consistent. It can become a game of luck as to whether all goes smoothly and to your standards

“Heidi’s ability to firstly extract current process and then work from that benchmark, identifying the gaps, redundant steps, and additional steps was achieved using skilled questions, patients and then prodding on those responses of the team.”

Heidi's style was open and enlightening; she worked her audience well, ensuring all participants were engaged and contributed to the outcome. The format of a workshop providing other benefits also bringing different personalties from across the business together for a common goal.

Upon receiving the swim lane diagram and accompanying report with recommendations, we were so pleased . The delivered information was spot on! Implementation is our next task on this project and it gives a crystal clear understanding of where responsibility sits within our new process”